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Customer Service Leader with 10+ years of hospitality and events experience
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Competencies
Led customer service initiatives, resolving escalated issues and maintaining service standards.
Planned, coordinated, and executed social and corporate events, including logistics management.
Supervised and trained teams in hospitality settings, ensuring performance and development.
Handled bookings, contracts, and client outreach to support sales and revenue goals.
Participated in food and beverage preparation, service, and event execution across venues.
Education
Summary
Experienced manager specialized in customer service, event coordination, and team leadership within hospitality and entertainment industries.
Key Achievements
- Managed teams up to 50 staff across multiple hospitality venues, ensuring smooth daily operations.
- Coordinated and executed high-profile events ranging from 50 to 800 guests, overseeing logistics and client relations.
- Streamlined customer service and sales processes, improving satisfaction metrics and operational efficiency.
Experience
Customer Service Leader
Serve as the point of contact for escalated customer service issues and identify solutions to maintain service level goals and ensure customer satisfaction., Manage a team of 20 associates, provide training and coaching evaluation.
Food and Beverage Coordinator
Responsible for daily operations as well as special event planning with administrative staff of six (6) to fifty (50)., Conducted weekly meetings with chef, servers, and kitchen staff for training purposes., Proficient in all areas of food and beverage preparation and service.
Special Event Manager
Responsible for Supporting the Director of Sales, full knowledge in conducting social and corporate events of 50 to 800 ppl., Directed event logistics including registration, and setup, travel, hotels, booths, client receptions, guest list, conference accommodations.
Banquet Sales Manager
Fully responsible for the planning and execution of special events and marketing activities., Responsible for the coordination of food and beverage delivery for events.
Convention Sales and Marketing Assistant
Handled group bookings, hotel room reservation and contract preparation., Provided post event analysis, reports, budgets, and gathered guest feedback to improve quality of service., Cold calls, addressed calls made to prospective customers to close a sale, lead generation, telemarketing and fundraising.