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Competencies
Demonstrated experience with Professional phone etiquette and high-volume call handling.
Demonstrated experience with Empathy, active listening, and conflict resolution.
Demonstrated experience with Team leadership, coaching, and staff development.
Demonstrated experience with Customer acquisition, retention, upselling, and cross-selling.
Demonstrated experience with Advanced English communication (spoken and written).
Education
Experience
Client Specialist
Conduct client intake, manage contracts, and oversee onboarding processes., Prepare and submit claims and related documentation to insurance carriers., Maintain accurate case records while ensuring compliance with legal and procedural requirements.
Customer Service & Technical Support
Delivered technical assistance and resolved customer inquiries across multiple channels., Guided customers through troubleshooting and resolution processes., Ensured accurate documentation of all client interactions and solutions.
Senior Customer Service Representative
Assisted members with benefits, scheduled appointments, eligibility and plan navigation., Promoted and sold supplemental dental and vision plans., Collaborated with internal teams to resolve authorization issues efficiently.
Credit Service Advocate
Supported customers with credit card inquiries, payments, orders, and returns., Conducted account reviews, processed adjustments, and resolved disputes.