This is my profileContact via CazVidJulian
Customer Service Representative with 5+ years in healthcare and client support
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Competencies
Provided healthcare and insurance support, ensuring high-quality service in diverse settings.
Communicated effectively in both English and Spanish to serve diverse customer bases.
Built and maintained positive customer relationships through attentive support and service quality.
Delivered clear, professional communication in customer interactions to ensure satisfaction.
Education
Languages
Summary
Experienced CSR with a focus on healthcare and insurance, fluent in English and Spanish, committed to delivering high-quality service.
Key Achievements
- Maintained 90-95% positive feedback rating consistently at Intouch CX
- Completed over 24,000 customer calls ensuring quality and efficiency
- Provided exceptional client-centered service across multiple organizations
Experience
CSR
Boosted Team overall service satisfaction., Maintained 90-95% positive feedback rating from customer by providing them exceptional client-centered service and ensuring their comfort and safety., Completed more than 24000 calls through my journey as a rep delivering quality to U.S. customers and efficiency to companies.