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Julianne
Order Entry
Video resume
Contact
Competencies
Brinda asistencia y soluciones efectivas a los clientes en diversas situaciones.
Realizó ventas y asesoramiento en productos y servicios en entornos dinámicos.
Proporcionó soporte técnico para resolver incidencias y mejorar la experiencia del usuario.
Interacción efectiva con clientes y colegas en contextos formales e informales.
Estudios en curso en derecho y ciencias políticas para ampliar su perfil profesional.
Education
Summary
Profesional con 9 años de experiencia en atención al cliente, ventas y soporte técnico, actualmente estudiando derecho y ciencias políticas en Panama City.
Key Achievements
- Gestionó atención al cliente y ventas durante 9 años en Panama City.
- Desarrolló habilidades en soporte técnico y asesoramiento personalizado.
- Complementó experiencia laboral con estudios en derecho y ciencias políticas.
Experience
Order Entry
Create orders in the system (NAV), Send email confirmation to the customer, Tracking number, Credit adjustment, Replacements, Track all the information in Excel
Customer Service Agent (Appointment setter)
Call 40 to 70 patients per day, Book appointments, Submit prescribed medications, Set up patient profile with the insurance company
Customer Service Agent
Receive 70 to 125 calls in a day, Submit credit card reports, Issue credit, Cancel customer credit cards, Enroll the bank customer account in autopay, Review the account summary, Escalate tickets for claims, Process payments
Supervisor
Submit reports, Send emails to Canada and the United States, Quality supervision of each agent, Review KPI report, Good management of each agent, Take escalations, Provide coaching to the agents, Schedule meetings for call quality and role plays
Purchasing Assistant
Request original purchase orders from the supplier, Organize orders by supplier and department, Take a photo of the samples, Register in the Purchasing system all the data of the purchase orders, Verify with suppliers the status of purchase orders to ensure that shipping dates are reliable, Ensure the assignment and release of barcodes to suppliers for products that require it, Request the barcodes from the suppliers of the merchandise that they do not have
Telemarketing Agent
Verify the customer invoice details, Process payments, Provide troubleshooting for damaged devices, Submit claims for lost or stolen devices, Sell features and devices, Track customer purchase with UPS or FEDEX, Get in contact with the insurance to verify the status of the claims
Purchasing and Import Assistant
Create references, Purchase orders, Import tickets, Receipt of packages, Verify warehouse income, Adjustment of merchandise, Verify with suppliers the status of purchase orders to ensure that shipping dates are reliable