Julieta

Customer Service Assistant

Field incoming calls and respond to email inquiries. Handle customer complaints. Sell relevant products and services. Build customer satisfaction. Direct calls appropriately to other departments. Collaborate with the team and meet daily quotas

Kindergarten English Teacher

Creating a supportive learning environment that helps students meet their learning goals.

Primary English Teacher

Encouraging students to speak and learn in English. Planning lessons and activities based on ESL curriculum and methodologies. Creating and promoting a positive learning environment. Conducting oral and written tests. Grading students’ performances and maintaining an accurate record of the same. Attending meetings, conferences, and seminars as and when required. Gathering and preparing course materials. Assigning project topics. Analyzing and making a note of students’ requirements. Preparing and maintaining students' attendance records. Addressing and resolving any student queries and complaints. Discussing student performance and progress with his/her parents. Communicating with the Principal and Vice Principal about the classroom progress

Selling products and taking orders.. Arranging services for customers, for example, booking hotel rooms or arranging car hire.. Processing complaints and, if appropriate, issuing refunds.. Taking information from customers and entering it into a database.. Taking payments by cash, cheque or credit card.. Making sure that the customer's experience is a positive one.

Business Owner

Directed end-to-end business strategy, day-to-day operations, supply chain logistics and long-term roadmap execution.. Managed corporate accounts receivable and payable, payroll, budgeting, P&L forecasting and cash flow optimization.. Used Datalive business management software to produce sales reports.. Spearheaded digital marketing, customer acquisition and social media management, and built key strategic B2B partnerships.. Recruited, trained, mentored and supervised a cross-functional team of employees and contractors.. Ran the franchise store independently from a distance, coordinating daily communication with 5 employees, contractors and providers through digital tools.

Cambridge FCE & CAE Exam Trainer

Prepared adult learners for Cambridge FCE (B2) and CAE (C1) exams through intensive online courses, tracking progress and giving clear feedback remotely.

Administrative Assistant

Took and routed phone calls, welcomed visitors, and handled incoming and outgoing mail and email correspondence.. Kept leadership calendars up to date, booked appointments, organized meetings and arranged travel.. Drafted, edited and formatted memos, letters, presentations, spreadsheets and minutes.. Maintained physical and digital filing systems, databases and contact lists accurately and up to date.

Customer Service Representative

Assisted customers by phone, in person and online, providing accurate information and resolving complaints promptly.. Recorded customer interactions, orders and requests accurately in company systems.