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Account Manager with 10+ years in logistics and customer service
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Competencies
Provided comprehensive customer support, handled client relations, and managed shipment coordination.
Coordinated logistics including imports, exports, and domestic shipments across different roles.
Negotiated tariffs with carriers to optimize transportation costs and develop new logistics solutions.
Built and maintained strong relationships with clients to support long-term business growth.
Utilized Outlook, Excel, SAP, and other software for reporting, data management, and logistics coordination.
Education
Languages
Summary
Experienced account manager with a strong background in logistics, shipment coordination, and client relationship management, specializing in freight modalities, customs procedures, and transportation negotiation.
Key Achievements
- Managed customer service for carriers, ensuring efficient operations and issue resolution at FORZA TRANSPORTATION.
- Coordinated imports, exports, and domestic shipments nationwide for RACING CARGO.
- Negotiated tariffs and developed new transport lines while handling land shipments at C.H. ROBINSON.
Experience
Account Manager
Managed customer service for carriers, ensuring efficient operations and issue resolution., Developed strong client relationships to support long-term business growth.
Flatbed Executive
Coordinated imports, exports, and domestic shipments nationwide., Provided customer service, tracked shipments to delivery, and scheduled cargo appointments.
Carrier Representative / Customer Service & Pricing (Sales)
Handled land shipments for imports, exports, and domestic moves., Negotiated tariffs with carriers and developed new transport lines., Prepared reports, quotations, and proposals for new projects.
Customer Service / Customs Broker
Processed pedimentos, COVEs, and SAGARPA procedures through single window., Coordinated shipments, handled client service, and managed international transport equipment.
Team Leader
Managed UPS delivery data capture and generated daily production reports., Prepared labels and documentation for delivered units.
Customer Service / Customs Broker
Handled meat import logistics, client relations, and customs coordination., Captured pedimentos, generated COVEs, digitized documents, and prepared reports.