This is my profileContact via CazVidJulio
Customer Service & Tech Support Specialist with 5+ years in Customer Experience
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Competencies
Exceptional ability to handle customer inquiries, resolve issues, and enhance client satisfaction.
Proficient in diagnosing and resolving technical problems across various platforms and devices.
Strong interpersonal skills facilitating clear, empathetic interactions with clients and teams.
Effective at identifying root causes and implementing solutions to improve service delivery.
Capable of managing multiple customer requests efficiently while maintaining quality.
Education
Languages
Summary
Julio is a dedicated customer service specialist with over 5 years of experience across tech support, billing, and client relations. Skilled in troubleshooting, communication, and process improvement, committed to delivering exceptional service and building strong customer relationships.
Key Achievements
- Enhanced customer satisfaction by providing effective troubleshooting support at Microsoft Xbox.
- Improved service processes at DISH, leading to higher client retention rates.
- Reduced service errors by verifying customer information accurately at Centerpoint Energy.
- Expedited credit correction timelines, boosting client satisfaction and process efficiency.
- Strengthened payment accuracy and patient satisfaction through prompt billing inquiries processing.
Experience
Customer Service and Tech Support
Customer service agent and SME at Microsoft Xbox. Verified technical issues and guided customers through troubleshooting steps.. Provided knowledge support to an assigned team, assisted agents with supcalls, follow ups, enhancing overall call quality.
Customer Service
Customer service representative at DISH (sling). Processed customer feedback to identify recurring issues, driving service adjustments that enhanced client retention and overall satisfaction.
Customer Service
Customer service representative at Centerpoint Energy. Verified customer account information accurately during interactions to prevent errors, enhancing service reliability and reducing follow-up contacts.
Credit Repair Specialist (Sales)
The credit pros sales and credit representative.. Advised clients on credit dispute strategies that expedited correction timelines, enhancing overall process efficiency and improving client satisfaction.
Medical Billing And Collections
Medical Billing and collections representative at RMP services and HRA. Processed patient billing inquiries promptly, enhancing payment accuracy and strengthening patient satisfaction through clear communication and issue resolution.. Assisted patients with dispute insurance procedures.