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Competencies
Demonstrated experience with Quality Assurance & Auditing.
Demonstrated experience with Customer Service & Retention.
Demonstrated experience with Technical Support & Troubleshooting.
Demonstrated experience with Teamwork & Collaboration.
Demonstrated experience with Adaptability & Problem-Solving.
Education
Languages
Experience
Owner/Manager
Founded, owned, and managed daily operations of a full-service restaurant., Supervised staff, scheduled shifts, and oversaw training to ensure high-quality service and compliance with standards., Managed finances, including budgeting, vendor negotiations, and inventory control to maintain profitability.
Call Center Agent
Handled inbound calls, created service tickets, and generated work orders in Rent Manager to coordinate maintenance dispatch and resolve tenant property issues., Ensured seamless integration with Rent Manager software, accurately documenting incidents and communication history., Mastered call scripts, resolving tenant inquiries efficiently and professionally within required timelines., Adapted responses to unique customer needs, consistently going beyond expectations to achieve high satisfaction levels.
Quality Assurance Analyst
Audited incident reports and customer interactions to ensure compliance with established quality standards., Participated in calibration sessions and team meetings to maintain consistent evaluation practices., Developed training materials and process documentation for onboarding and continuous improvement., Trained and mentored new hires, instilling quality expectations and standard operating procedures., Delivered actionable feedback to enhance customer experience, collaborating with QA leadership on strategic initiatives.