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Julio
Customer Service Agent with 12 years of call center experience
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Competencies
Applied in call center and face-to-face customer support roles to ensure high-quality service.
Assisted customers with reservation issues, cancellations, and inquiries, ensuring customer satisfaction.
Helped clients find suitable hotel deals and explained policies, improving customer decision-making.
Trained in company tools and rules, preparing for customer interactions and internal processes.
Led non-profit organization initiatives, demonstrating organizational and leadership skills.
Education
Languages
Summary
Experienced customer service agent with over 12 years in call centers, specializing in customer engagement, problem-solving, and sales assistance, with notable experience in training and leadership.
Key Achievements
- Provided excellent customer service at Atento El Salvador and Sykes El Salvador, managing customer interactions and issue resolution.
- Assisted customers with reservations, verifying details, making changes, and canceling orders, demonstrating problem-solving and communication skills.
- Helped customers find the best deals and provided detailed information about hotel amenities and policies at Focus El Salvador.
Experience
Customer Service Agent
Train in all company tools and rules, and how to apply each rule on every scenario, Prepare for every customer interaction providing outstanding customer experience on each interaction
Customer Service Agent
Provide assistance with customers problems, about their reservations, verifying details, price, make changes, request assistance to cancel order with Front Desk to avoid any Penalty., Outbound calls to contact hotel front desk, they were not always happy to talk with us to make request, it was...
Sales Specialist
Help customers to find the best deal on price about room reservation., Search for the exact location, for their hotel, reviewing amenities, and cancellation policies if needed