Summary
Analytical professional with 5 years of experience in financial services, skilled in data interpretation and reporting tools.
Key Achievements
- Led data analysis projects that improved reporting accuracy and efficiency
- Developed dashboards and reports used by senior management for strategic decisions
- Progressed from Junior Analyst to Senior Data Analyst, demonstrating skill growth and increased responsibilities
Experience
TECHNICAL SUPPORT AND CUSTOMER SERVICE AGENT
Guest-tek Guatemala
September 2020 - present
CUSTOMER SERVICE AGENT
HCL Guatemala
February 2020 - September 2020
SALES AGENT
POP Supergrafics S.A.
September 2017 - February 2020
TECHNICAL SUPPORT AGENT
Guest-tek Guatemala
April 2015 - September 2017
PORTFOLIO ANALIST & SALES AUDIT AGENT
Capgemini - Office Depot / Office Max
October 2012 - April 2015
SALES AND TECHNICAL SUPPORT AGENT
Visanet Guatemala
March 2012 - October 2012
CUSTOMER SERVICE AGENT
Allied Global Network
December 2011 - March 2012
CUSTOMER SERVICE & DAMAGES REPORTING AGENT
ACS Guatemala
January 2010 - April 2010
CUSTOMER SERVICE AGENT
Credit One Bank - Transactel
May 2010 - December 2011
HOST, RUNNER AND WAITER
T.G.I. Friday’s
April 2007 - January 2010
Skills
Data AnalysisSQL & Database ManagementData VisualizationExcel & Spreadsheets
Published on CazVid - May 17, 2026