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Justin
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Competencies
Demonstrated experience with Microsoft Excel.
Demonstrated experience with Microsoft Office.
Demonstrated experience with Microsoft PowerPoint.
Demonstrated experience with KPI Dashboard Development.
Demonstrated experience with Executive Reporting.
Summary
Professional profile
Experience
Operations Manager
Directed business operations supporting one of Ross Stores' highest-volume distribution centers, optimizing labor capacity, service performance, quality, and operational execution while leading 100+ associates and frontline leadership teams.. Directed cross-functional initiatives from business planning through implementation, aligning Engineering, Information Technology, Transportation, Inventory Control, and Operations teams to improve execution while minimizing operational risk. Presented operational performance, KPI trends, staffing strategies, and operational risks during leadership business reviews, supporting executive decision making and planning. Partnered cross-functionally with Engineering, Information Technology, Inventory Control, Transportation, Human Resources, and Process Improvement teams to execute strategic initiatives that improved operational efficiency, scalability, and business performance.. Leveraged operational analytics, labor utilization trends, and KPI reporting to support workforce planning, capacity management, and data-driven operational decisions.. Developed executive dashboards and operational scorecards providing actionable insights into productivity, labor efficiency, service levels, quality, and operational risks.. Redesigned repacking workflows and SOPs, improving accuracy from 80% to 98%, eliminating 40 hours of weekly waste and generating over $39,000 in annual labor savings.. Implemented ratio-based operational initiatives improving order compliance and reducing handling costs by approximately $60,000 annually.
Operations Supervisor
Directed daily operations, staffing allocation, and workflow prioritization.. Improved productivity through KPI analysis and continuous improvement.. Developed production and workforce plans aligned with labor capacity, operational priorities, and service commitments to optimize throughput and business performance. Coordinated labor allocation, workflow prioritization and production planning to achieve productivity, quality and service objectives.. Led daily operational business reviews communicating performance metrics, staffing strategies, operational priorities and business risks to frontline leadership teams.. Partnered closely with Operations Management and cross-functional support teams to resolve operational challenges and support enterprise initiatives.. Supported enterprise system implementations, process improvements, and operational change initiatives while maintaining productivity, quality and service performance.. Partnered with Human Resources on employee relations, investigations, corrective actions, onboarding, accommodations and performance management while ensuring policy compliance.. Promoted a safety-first culture through leadership accountability, associate engagement and consistent execution of company safety standards.. Helped develop and promote associates into Supervisors in Training and later Operations Supervisors.