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Juventino
Customer Service and Sales Specialist with 15 years of diverse experience
Video resume
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Competencies
Provided customer support and sales services in contact center environments.
Experience in selling credit cards, insurance, system devices, and managing sales campaigns.
Designed training manuals and techniques to improve team performance in customer support and sales.
Worked as a trainer for customer support teams in iOS, Android, Windows platforms, and created sales scripts.
Managed time, sales administration, and categorized management in retail and contact center settings.
Education
Languages
Summary
Juventino has extensive experience in customer service, sales, training, and digital marketing, with expertise in contact center operations and team development.
Key Achievements
- Led a 40% increase in sales and productivity over 5 years at Telgua Telecommunications in Guatemala
- Created manuals and training techniques that improved sales performance and team output
- Handled inbound and outbound customer service campaigns across multiple companies, including sales and quality assurance
Experience
Customer Service Representative
Customer service, Sales, Validation, Experience in inbound and outbound campaigns
Customer Service Representative
Sales department, Customer service, Quality assurance, Selling credit cards for American Express, Selling insurance, Checking the qualities of the call of the agents
Sales department retail department collections and logistic shipments
Inbound calls, Outbound calls, Selling system devices for homes and businesses