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Kagiso
Customer Service & Operations Support at Harvard Cafe and Tuck Shop Assistant
Video resume
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Competencies
Skilled in assisting customers, handling enquiries, and ensuring positive service experiences.
Experienced in food preparation, cleanliness, and hygiene compliance in fast-paced settings.
Capable of identifying and resolving operational issues with gaming and electronic equipment.
Basic skills in copywriting, digital design, and online advertising with freelance experience.
Proficient in Microsoft Office Suite, SQL, SAS, and basic programming with Visual Basic.
Education
Languages
Summary
Dedicated individual with experience in hospitality, operational support, and digital content creation. Skilled in customer service, equipment troubleshooting, and basic programming, eager to contribute to dynamic teams.
Key Achievements
- Provided efficient customer service in fast-paced restaurant environment, enhancing customer satisfaction.
- Supported kitchen operations through food preparation and hygiene maintenance, ensuring compliance with standards.
- Maintained smooth tuck shop operations and hygiene standards, contributing to a clean and organized environment.
- Troubleshot and maintained gaming equipment, minimizing downtime and improving user experience.
- Demonstrated versatility through freelance roles in copywriting, digital design, and online advertising.
Experience
RESTAURANT ASSISTANT AND SCULLERY
Assisted customers with orders, service, and general enquiries in a fast-paced environment. Supported kitchen staff with basic food preparation and maintaining cleanliness standards. Maintained a clean and organised workspace, including cleaning, mopping, and dishwashing. Worked effectively as part of a team to ensure smooth daily operations. Demonstrated strong work ethic, reliability, and attention to detail
Cleaner and Delivery
Assisted with daily operations of the school tuck shop, serving students and staff. Helped prepare and handle food items while maintaining hygiene standards. Delivered orders to teachers and ensured timely service. Maintained cleanliness of the workspace, including cleaning and organising. Worked collaboratively with team members during busy periods
Maintain operations of all video and table games by scheduling service requests, troubleshooting malfunctions, and responding to player requests for assistance. Collaborate with management to source new machines for game room, organize delivery and create mock floorplan, process invoices, and promote game arrival to rewards club members
Copywriting - Audio Transcription - Digital Designer - Online advertising
Skills
Video Transcript
Video Transcript 1
Ah, yes, so uh any computer skills, um, I have quite a lot of skills in terms of a computer, C++, Delphi, and um also Canva. I can design online. I can set up appointments online. I can file, I can print. So in terms of the basics, I can pretty much do all of them, including CRM management and you know, talking to clients online, which is very important for any workplace. Uh, yeah, I think that's, that's about it. I think those are the skills that I can provide. And uh.
Video Transcript 2
Hello, greetings. Yeah, my name is Kakhiso Mallekani and yeah, hopefully I will get the job. This is a video introduction. I'm pretty committed and willing to learn more with people, with the team.