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Karen
Real Time Analyst
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Competencies
Experiencia demostrada en Advanced Excel.
Experiencia demostrada en Power BI.
Experiencia demostrada en SQL.
Experiencia demostrada en Python.
Experiencia demostrada en Problem solving.
Education
Languages
Summary
Real Time Analyst buscando nuevas oportunidades
Experience
Real Time Analyst
Monitored, controlled, and analyzed real-time operational indicators (SLA, AHT, Adherence, FCR, and Quality) across centralized campaigns.. Designed and automated daily/weekly performance dashboards using Power BI, SQL, and Excel, delivering timely reports to Account Executives, Operations Managers, and Clients.. Engineered real-time alerts for metric deviations and incident thresholds, facilitating agile operational decision-making.. Executed statistical analysis, quartile distributions, and trend forecasting to identify key performance drivers at minimal cost.. Coordinated directly with Regional Operations and IT departments to mitigate operational disruptions and streamline system incidents.
Reporting Analyst
Detailed responsibilities covering SQL database queries, data cleaning (ETL), statistical analysis, trend and quartile reporting, and building interactive dashboards in Power BI and Excel.
Technical Customer Expert Level 1
Provided technical support to the customers in order to solve their requirements.. Use CRM and VMware to assist the customers.