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Karen
Social Care Coordinator with 5+ years in healthcare and customer service
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Competencies
Organized and maintained executive and operational schedules across various roles, ensuring timely activities.
Provided email and chat support, handled customer inquiries, and managed CRM systems to support client relationships.
Managed and supervised team members, coordinating tasks and schedules to streamline daily operations.
Supported operations leadership through documentation management, scheduling, and compliance record handling.
Education
Languages
Summary
Versatile individual with over 5 years of experience supporting healthcare, retail, and customer service operations. Skilled in team supervision, administrative tasks, and client communication.
Key Achievements
- Supervised and coordinated a team of 8–10 members, ensuring smooth operations across assessments, billing, and records at Epicured, Inc.
- Handled high-volume email and chat support at Petcare RX, maintaining CRM records and processing payments efficiently
- Managed daily cash counts, prepared beverages, and performed store inspections, contributing to operational effectiveness at Panera Bread
Experience
SOCIAL CARE COORDINATOR
Manage executive-level scheduling and inbox communications, Coordinate assessments, billing, and customer records, Supervise and schedule 8–10 team members, Manage Reports
EMAIL & CHAT SPECIALIST / CUSTOMER SERVICE REP
Handle high-volume email and chat support, Maintain CRM records and process payments, Communicate with external partners
TEAM MANAGER
Managed daily cash counts, Prepared and stocked beverages and soups, Completed pre-opening store inspections, Provided support in kitchen operations
Administrative Assistant
Provided direct administrative support to operations leadership, Managed schedules, documentation, and compliance records, Ordered supplies and maintained confidential files