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Karina
Bilingual Customer Support Specialist with 3+ years in Retail, Tech, and Design
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Competencies
Expert in delivering exceptional support in both English and Spanish, ensuring customer satisfaction.
Proficient in troubleshooting, using CRM systems, and managing multiple cases efficiently.
Skilled in Adobe Graphic Design with experience in client-focused projects and revisions.
Accurate and organized in managing digital and physical records across roles.
Education
Languages
Summary
Versatile professional with extensive experience in customer service, technical support, and graphic design. Bilingual in English and Spanish, adept at managing multiple tasks, ensuring quality, and delivering tailored solutions. Proven ability to enhance operational efficiency and customer satisfaction across retail, tech, and creative industries.
Key Achievements
- Streamlined product record management, improving inventory accuracy at Sea Star Souvenir.
- Provided bilingual customer support, enhancing customer satisfaction and retention.
- Handled multiple technical support cases simultaneously, reducing resolution time.
- Reviewed and processed 3D dental cases with high accuracy, ensuring quality standards.
- Collaborated with clients to deliver tailored graphic design solutions, increasing client satisfaction.
Experience
Retail Operations Associate
Supported daily operations by organizing products, updating product information, and keeping records accurate.. Assisted customers in English and Spanish with product questions, purchases, and general support.. Handled cash payments, card payments, and end-of-day reconciliation.. Helped with inventory control, sales records, and basic administrative tasks.
Freelance Graphic Designer (Part-time)
Worked with clients on design requests, revisions, and final deliveries.. Organized files, client information, project details, and updates.. Communicated with clients to understand their needs and provide updates when needed.
Technical Support Advisor
Assisted customers through chat support and handled several cases at the same time.. Used CRM systems to update customer information, document cases, and track follow-ups.. Helped customers with technical issues and provided clear instructions.. Followed internal procedures, quality standards, and account guidelines.. Worked with high-volume cases while keeping information accurate and organized.
3D Dental Treatment Designer
Reviewed and processed digital dental cases following company guidelines.. Checked case information carefully to make sure it was accurate and complete.. Identified and corrected inconsistencies in 3D dental models.. Worked in a back-office environment that required attention to detail, accuracy, and consistency.. Met productivity and quality goals while following structured processes.