This is my profileContact via CazVidKarina
Sales & Graphic Design Specialist with 8+ years in Customer Engagement & Content Creation
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Competencies
Created digital and print designs, advising on best practices for multimedia projects at embassies and freelance work.
Generated leads, closed deals, and maintained client relationships at Océano, ensuring positive customer experiences.
Provided technical assistance across multiple channels, resolving issues related to hardware, software, and billing.
Supported calibration and monitoring of quality standards, and analyzed customer satisfaction metrics.
Led teams to meet performance metrics, promoted open communication, and fostered a collaborative work environment.
Education
Languages
Summary
Experienced in sales, graphic design, customer service, and team leadership. Proven ability to manage projects, foster teamwork, and deliver quality results across diverse industries.
Key Achievements
- Generated leads and met/exceeded sales goals while at Océano, handling contracts and client negotiations.
- Led multimedia design projects for the Korean embassy, ensuring timely delivery and high quality outputs.
- Managed customer support for technical issues, supporting users via multiple communication channels.
Experience
Sales experience
Generator of leads., Meeting or exceeding sales goals., Negotiating all contracts with prospective clients and ensuring they have a positive experience from start to finish., In some cases, cold calling, prospecting business directories or client referrals.
Graphic Designer & Content creator
Creating designs and various materials for digital and print., Ensuring projects are completed in a timely manner with a quality product., Advisor of best practices and optimizations throughout design projects., Content creator for several multimedia platforms at the Korean embassy ̈Kstudio ̈.
Customer service representative
Identifies, investigates, and resolves users problems with computer software and hardware., Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns., Technical support, billing and retention.