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Karla
Customer Service & Sales Manager with 8+ years experience in client relations
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Competencies
Delivered high-quality customer support and troubleshooting in fast-paced environments.
Developed and implemented sales strategies to increase revenue and client satisfaction.
Facilitated clear and effective communication across diverse roles, including bilingual interpretation.
Led webinars and managed virtual training sessions to improve team and client engagement.
Utilized Excel for data analysis and marketing strategy development to support business growth.
Education
Languages
Summary
Experienced in client management, sales strategies, and bilingual communication with a focus on delivering exceptional service and supporting business growth across diverse industries.
Key Achievements
- Led full client and VA onboarding process, ensuring seamless communication between clients and virtual assistants at ProtopVA
- Contributed to revenue growth at Intouch CX through tailored sales strategies and customer engagement
- Provided bilingual medical interpretation, ensuring accurate and confidential communication adhering to HIPAA standards
Experience
Sales and Customer Service Manager
Handled more than just calls, emails, and texts, Led the full client and VA process, including proactive follow-ups and outreach, Conducted webinars and managed MOXIE agreements, Created job descriptions and processed deposits, Ensured clear communication and alignment between clients and virtual...
Sales Specialist
Customer service and sales strategies for Vivint, Contribution to revenue growth through customized solutions
Customer Service and Troubleshooting Associate
Customer support for Walmart, Development of communication and problem-solving skills
Medical Interpreter
Provided accurate, confidential, and culturally appropriate interpretation between English and Spanish for patients, medical staff, and insurance representatives. Ensured clear communication during appointments, procedures, and case reviews, while maintaining professionalism, neutrality, and...