This is my profileContact via CazVid
Karla
Administrative Specialist and Client Support Expert with 3+ years in Customer Service and Sales
Video resume
Contact
Competencies
Delivering exceptional service by understanding client needs and ensuring satisfaction.
Clear and professional communication across multiple channels to foster client trust.
Identifying issues quickly and implementing effective solutions in dynamic environments.
Ensuring accuracy in data entry, document transcription, and client interactions.
Adjusting to changing priorities and client needs with ease and professionalism.
Education
Languages
Summary
Dedicated professional with expertise in client support, sales assistance, and administrative tasks. Proven ability to build strong client relationships, qualify leads, and manage diverse responsibilities efficiently. Committed to delivering high-quality service and continuous improvement.
Key Achievements
- Managed multiple client accounts, ensuring seamless communication and efficient data handling.
- Supported sales processes by qualifying leads and delivering tailored service solutions.
- Built strong client relationships through exceptional customer service and proactive engagement.
- Streamlined administrative tasks, improving accuracy and response times for diverse clients.
- Demonstrated adaptability across roles, consistently achieving high customer satisfaction levels.
Experience
Administrative Specialist
Assisting several clients. Sending emails. Managing meetings. Transcribing documents. Data entry. Making outbound calls
Sales Assistance / Client Qualification
Supported sales processes by offering services to clients. Qualifying leads. Handling prospect inquiries through the phone
Appointment Setting and Customer Service
Building strong client relationships by delivering exceptional service. Handling inquiries with professionalism. Ensuring customer satisfaction. Identifying client needs. Qualifying leads. Offering tailored solutions. Scheduling and coordinating appointments. Managing follow-ups. Maintaining consistent communication to support sales pipelines and long-term client retention
Skills
Video Transcript
Video Transcript 1
Hi, this is Carla Viera, and I have almost six years of experience working remotely. I started my remote journey as a medical interpreter, and then from the same company, I worked as a customer service agent. After that, I've worked in several client-facing roles, and I believe that has made me an expert in managing people and also in digital tools such as CRMs, EHRs. I'm also a person that can learn really fast and can work with minimum to non-supervision.