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Logistics & Customer Service Specialist with 5+ years of operational expertise
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Competencies
Handled database updates, inventory control, and administrative tasks across roles.
Maintained effective communication with clients, team members, and external providers.
Supervised customs documentation, managed delivery routes, and coordinated promotional activities.
Responded to customer inquiries, promoted products, and managed administrative call center functions.
Assisted with assignments required by management, gaining foundational experience in training.
Education
Languages
Summary
Experienced in managing logistics, administrative operations, and customer relations across various sectors, with a focus on process optimization and client engagement.
Key Achievements
- Designed marketing strategies at Queso Petacones to enhance product visibility and sales.
- Supervised import-export documentation processes, ensuring compliance for SyS Logística Agencia Aduanera.
- Managed customer inquiries and promoted new banking products at Banco Cuscatlán SV.
Experience
Responsible for designing and implementing strategies to promote products at the point of sale.
Works closely with the sales and marketing team to create campaigns that increase visibility and sales., Manages promotional activities, coordinates with distributors, and conducts market analysis to optimize the execution of commercial strategies., Aims to maximize the impact of campaigns on the final consumer and improve brand presence in the market.
Operations Agent and Courier Agent
Supervised documentation for the import and export of goods from foreign territories into the country, tariff classification, and preparation of documents for submission to various institutions related to customs., Direct communication with international air transport service providers to assign services based on quotes and evaluate each provider for individual and consolidated shipments., Managed collections and updated payments for agency clients, and updated routes for the delivery of tax credits or supporting documentation.
Customer Service Agent
Handled all inquiries related to the company's financial products, promoted the new product portfolio of the bank, and collaborated with administrative functions.
Administrative Assistant
Collaborated with collection management activities in the call center for administrative collections and payment requirements, maintained inventory control, and updated databases versus the systems used within the institution., Assisted with assignments deemed relevant by management.
Call Center Agent
Drafted and fulfilled complaints, and answered calls from customers interested in the corporation's brands.