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Karla
Bilingual Virtual Executive Assistant Remote
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Competencies
Experiencia demostrada en Microsoft Office 365.
Experiencia demostrada en Salesforce.
Experiencia demostrada en Workday.
Experiencia demostrada en Chime.
Education
Languages
Summary
Bilingual Virtual Executive Assistant Remote buscando nuevas oportunidades
Experience
Senior Customer Service Representative, Fraud Department
Investigated fraud, identity theft, and consumer credit-related concerns while applying U.S. credit reporting regulations.. Consistently exceeded productivity goals by handling approximately 11 calls per hour compared to the departmental target of 6.
HR Support (Employee Resource Center)
Managed over 100 employee-related cases daily, supporting HR operations, benefits, policies, documentation, and employee inquiries.. Maintained 100% evaluation scores, earned recognition and bonuses, and mentored approximately 3 employees per week.. Utilized Workday, Salesforce, Chime, and internal systems to resolve complex employee concerns.
Customer Service Associate Level 2
Delivered support through phone, chat, and email channels.. Consistently exceeded productivity and quality goals by resolving cases in 45 seconds or less versus a target of 1 minute and 30 seconds.. Received recognition for outstanding performance starting during training.