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Customer Service Representative with 3+ years of support expertise
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Competencies
Provided clear communication, problem resolution, and support for customer inquiries in fast-paced environments.
Effectively understood customer needs and concerns to deliver appropriate solutions and build rapport.
Communicated complex information clearly and empathetically, especially regarding health and insurance services.
Provided assistance related to medical, insurance, and delivery systems, including resolving technical issues.
Education
Languages
Summary
Dedicated customer service representative with over 3 years of experience assisting clients in healthcare, insurance, and delivery services. Skilled in empathy, patience, active listening, and communication to ensure high customer satisfaction. Proven ability to manage inquiries efficiently and...
Key Achievements
- Handled inbound calls from clients across EU and CA, providing assistance with delivery and payment issues.
- Supported healthcare clients with medical inquiries, insurance coverage, and patient health requirements.
- Demonstrated strong interpersonal skills, including empathy, patience, and active listening, to improve customer satisfaction.
Experience
Customer service representative
inbounds calls from a great company in EU and CA., help customer with delivery and payments requierment, support for medicines, complains and copage for insurances, medical support, help the patients with all the health requierments and medicines.