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Customer Service Specialist with hands-on experience in food service industry
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Competencies
Provided direct assistance to customers, managing inquiries, complaints, and recommendations to ensure satisfaction.
Communicated and organized with team members to optimize operations and prevent discrepancies.
Prepared and managed ice cream products, ensuring high quality and consistency in taste and texture.
Designed and conducted customer satisfaction surveys to gather insights for service improvements.
Managed multiple responsibilities including order taking, quality control, and team communication simultaneously.
Education
Languages
Summary
Dedicated to enhancing customer satisfaction through effective communication, quality service, and teamwork in the food service sector.
Key Achievements
- Achieved 95% customer satisfaction rate through effective complaint resolution and service quality improvement.
- Handled direct customer interactions including recommendations, order taking, and ensuring a positive experience.
- Conducted satisfaction surveys to gather feedback for continuous service enhancement.
Experience
Salonera
Preparación y elaboración del helado, Manejo de quejas y solicitudes, asegurando una resolución eficaz dentro de los plazos establecidos, logrando un 95% de satisfacción del cliente., Realización de encuestas de satisfacción para obtener retroalimentación y mejorar la calidad del servicio., Comunicación y organización constante en equipo para evitar futuras discrepancias con productos o pedidos., Interacción directa con los clientes para recomendar sabores, tomar pedidos y proporcionar una experiencia agradable., Control de la calidad en la mezcla y el proceso de congelado para obtener la textura y sabor deseados., Organización de la nevera o el congelador para mantener los helados a la temperatura adecuada., Experimentación con sabores, decoraciones y combinaciones de ingredientes.