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Customer Support and Operations Specialist with 5+ years in Service & Tech
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Competencies
Provided technical and client support across call centers and law firm contexts, resolving issues effectively.
Utilized SAP, CRM systems, Microsoft Excel, and multiple communication tools for data management and client interactions.
Led support teams at Concentrix, ensuring high-quality service and performance standards.
Handled inventory, cash transactions, and daily operations in restaurant and retail environments.
Managed client profiles, processed transactions, and maintained accurate inventory records.
Education
Languages
Summary
Experienced in technical support, client relations, and operational roles across service, tech, and food industries. Skilled in team leadership, client communication, and process management.
Key Achievements
- Managed technical support teams at Concentrix, maintaining high service quality and customer satisfaction.
- Supported clients at Alexandra Lozano Law Firm by explaining services and guiding decisions.
- Handled diverse roles including restaurant operations, store management, and virtual assistance, demonstrating versatility and adaptability.
Experience
LCU Lead Unit Convert
Supported clients of Alexandra Lozano Law Firm by explaining immigration services and guiding decision-making., Addressed client concerns, combining sales and retention strategies for a seamless onboarding experience.
Phone Technical Support supervisor
Worked as a telephone supervisor handling difficult calls that required escalations or special treatment., Provided fast and effective solutions and offered personalized follow-up to ensure both the platform’s standards and customer satisfaction were met.
Technical Support Agent
Led a technical support team, ensuring high service quality and client satisfaction., Resolved customer issues related to software, hardware, and networks., Maintained composure under pressure while consistently meeting performance goals.
Restaurant Operations
Performed both kitchen and cashier duties simultaneously at Little Caesars., Handled tasks such as making the dough and working with the oven while preparing pizzas., Responsible for processing orders, managing inventory at the end of the day, and cleaning.
Store Manager / Cashier
Processed cash and credit transactions accurately and efficiently., Maintained up-to-date inventory records and ensured stock availability., Delivered exceptional customer service during peak business hours.
Virtual Assistant
Managed schedules and data for international clients, ensuring accuracy and confidentiality., Maintained detailed documentation and provided support via email, chat, and video calls.