This is my profileContact via CazVidKatherine
Customer Support Specialist with 5 years of experience in tech industry
Contact
Competencies
Provided comprehensive support to customers via phone, email, and chat, ensuring resolution and satisfaction.
Diagnosed and resolved technical issues for clients, utilizing technical knowledge and problem-solving skills.
Clear and effective communication with customers and team members to facilitate understanding and collaboration.
Conducted training sessions for new support staff, improving team performance and knowledge sharing.
Education
Summary
Dedicated customer support specialist with extensive experience in technical assistance, training, and process improvement.
Key Achievements
- Resolved over 10,000 customer inquiries efficiently, maintaining a high satisfaction rate
- Led training sessions for new support staff, improving team onboarding processes
- Developed troubleshooting guides that reduced resolution time by 20%
Experience
Part-time Professor
Developed a Virtual Meetings Protocol and Etiquette Manual, later adopted by 121 collaborators at a Central American bank to improve their professional presence in online meetings.
Part-time Virtual Assistant to Mrs. Linette Chu
Manages executive schedules and coordinates daily operations., Designs response templates to ensure timely communications., Creates work calendars and coordinates with service providers to maintain property upkeep., Updates billing reports, handles email correspondence, oversees purchasing for household and property needs, and supports administrative management across more than 20 properties., Also assists with social media content creation and community management.
Executive Assistant to the Vice Minister
Managed the Vice Minister’s daily agenda, including diplomatic meetings and international events., Drafted, reviewed, and processed official communications, ensuring confidentiality and accuracy in diplomatic documents., Filtered and prioritized incoming correspondence, prepared high-level reports, and handled travel logistics for international missions., Coordinated high-level meetings with ambassadors and government officials, preparing reports, minutes, and briefings., Planned and organized travel itineraries, accommodations, transportation, and diplomatic visas.
Executive Assistant to the General Director
Provided administrative and executive support to the CEO and Board of Directors, managing operations for the Panama office in coordination with the headquarters in Spain., Managed calendars, correspondence, and travel logistics., Oversaw office purchases and coordinated services for both corporate and residential needs.
Executive Assistant to the General Director – Mr. Rich Duafala
Supported the CEO in administrative management, financial tracking, and household operations., Managed personal bank accounts, bill payments, and maintenance services for multiple properties, ensuring timely and organized operations.
Executive Assistant to the CEO
Provided comprehensive support to the CEO and executive team, including event coordination, vendor management, family logistics, and children’s schedules., Ensured high standards of organization, discretion, and service quality.
Accounts Receivable Assistant (Part-time, 6 months)
Assisted the Controller in implementing new financial procedures to improve billing efficiency., Automated manual invoicing processes and maintained healthy client relations to ensure timely payments.
Personal and Administrative Assistant
Maintained accounts receivable records, processed invoices and payments, reconciled general ledger accounts, and handled household and family administrative needs.