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Customer Operations Specialist with 3+ years in logistics and client service
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Competencies
Provided consistent, personalized support to clients, managing complex queries and maintaining high satisfaction levels.
Coordinated daily freight bookings and worked with dispatch and carrier teams to ensure timely deliveries.
Handled cash flow, reconciliations, and reports, improving office efficiency and supporting multiple departments.
Delivered accurate quotes, negotiated charges, and maintained real-time communication with clients and internal teams.
Provided tech support for U.S.-based clients, resolving issues professionally and efficiently.
Education
Languages
Summary
Experienced in logistics, customer service, and administrative functions with a strong track record of improving efficiency and maintaining high client satisfaction.
Key Achievements
- Managed daily freight bookings and shipment coordination at Loadsmart, ensuring seamless delivery across the U.S. market.
- Achieved 95%+ customer satisfaction as a Bilingual Customer Service Agent at Quantica BPO by providing prompt, personalized tech support and resolving escalated issues.
- Enhanced administrative efficiency by 10% through process improvements while supporting HR and finance functions at Nueva EPS Sede Norte.
Experience
Customer Operations Representative
Managed daily freight bookings and shipment coordination across the U.S. market., Delivered accurate quotes to clients and negotiated extra charges as needed., Maintained real-time communication with clients regarding shipment status and issue resolution., Collaborated cross-functionally with dispatch and carrier teams to ensure seamless delivery.
Bilingual Customer Service Agent
Delivered tech support and customer assistance for U.S.-based clients., Consistently achieved 95%+ customer satisfaction through prompt and personalized service., Handled complex queries and resolved escalated issues with professionalism.
Administrative Assistant
Handled daily cash flow, reconciliations, and transaction accuracy., Improved administrative processes, increasing office efficiency by 10%., Maintained precise reports and supported HR and finance departments.