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Katleho
Senior Insurance Administrator at Telesure Investment Holdings
Video resume
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Competencies
Expertise in managing debtor accounts, collections, and resolving discrepancies efficiently.
Proficient in managing client and broker interactions, ensuring clarity and professionalism.
Capable of handling high-volume tasks within deadlines, maintaining accuracy and efficiency.
Skilled in identifying and resolving account discrepancies to ensure financial accuracy.
Education
Summary
Dedicated insurance professional with over 13 years of experience managing debtor accounts, resolving discrepancies, and maintaining excellent client relationships in a fast-paced environment.
Key Achievements
- Managed high-volume debtor accounts, ensuring timely collections and reducing outstanding payments.
- Resolved account discrepancies efficiently, improving client satisfaction and operational accuracy.
- Handled complex inbound and outbound client and broker communications in a deadline-driven environment.
- Maintained accurate records and streamlined processes for better financial management.
Experience
Senior Insurance Administrator
Managed collections and debtor accounts, following up on outstanding payments and resolving discrepancies in a deadline-driven environment.. Handled high-volume inbound and outbound client and broker queries via telephone and email, maintaining professional etiquette and resolving 95% of queries within SLA.. Coordinated workflow and prioritized urgent matters, ensuring time-sensitive cases were resolved accurately under pressure.. Maintained confidentiality and data integrity while processing sensitive financial and client information.. Investigated escalated cases and performed financial reconciliations to ensure account accuracy.. Ensured accuracy of financial records with zero security breaches.
Skills
Video Transcript
Video Transcript 1
Hi there, my name is Katleho Mosweu. Please kindly receive my application for the post advertised at RIAvia. I do have experience in collections. I do have experience in call center. And I would like to join the family and grow with the team. Thank you.
Video Transcript 2
Hi there, my name is Katleho Mosweu. Please kindly receive my application for the vacancy advertised. I'm a hard worker. I am reliable. And also, I am a fast learner. I have experience in admin collections, call center, and data entry. Data entry, sorry, oh no, my.