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Kayla
Continuing Care Division
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Competencies
Demonstrated experience with POS.
Demonstrated experience with Marketing.
Demonstrated experience with Leadership.
Demonstrated experience with Organizational skills.
Demonstrated experience with Front desk.
Education
Summary
Professional profile
Experience
Continuing Care Division
Educated patients and families on proper ostomy care and product knowledge. Participated in quality improvement to enhance the lifestyle and outcome of new ostomates.. Provided emotional support to patients with an ostomy. Assisted in the implementation of new products and best practice for long term success with ostomy. Applied new knowledge of technology used at Mercy
Lead Wellness Coordinator
Patient educator – advising patients in the selection of proper cannabis products for optimal results.. Handled all delegated tasks including but not limited to opening/closure of store, product inventory, deliveries, and all compliance logs... Daily, Weekly and Monthly cash logs, weekly deposits and change exchanges.. Providing education and support to help team members further their career goals within the industry.. Investigation of any cash/POS or inventory discrepancy and escalating to proper management or authority.. Excellent in deescalating any unhappy customers or employees.. Proficient in all systems, applications, technology and devices with the business.. Established community outreach and volunteer events within our community.. Adhered to all state and local laws for the sale of medical marijuana. Recognized as the highest rated employee by coworkers and customers for providing exceptional services to peers and customers alike. (5-Star Google Reviews)
Personal Caregiver
In-home patient care.. Administered medication.. Patient vitals and nutritional requirements.. Accompanied patients to doctor visits.. Day to day emotional and physical support.. Daily activities including light housework.
Front End Manager
Supervised front desk operations to ensure that all guests receive superior customer service.. Established new customer engagement and advertising thru social media and radio.. Complied with local, state and federal requirements/regulations in the use and sale of firearms and accessories.. Sales, service, and education of all store merchandise.. maintained office files, documents, and customer accounts.. Established customer and wholesale accounts.