This is my profileContact via CazVidKelvin
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Competencies
Demonstrated experience with Team Supervision.
Demonstrated experience with Conflict Management.
Demonstrated experience with Training & Onboarding.
Demonstrated experience with Fulfillment Analytics.
Demonstrated experience with Process Optimization.
Education
Languages
Experience
Fulfillment Analytics Associate
Analyzed fulfillment processes and identified improvements that reduced inefficiencies., Generated performance reports and insights used in strategic decisions across departments., Collaborated with cross-functional teams to streamline workflows and enhance efficiency.
Back Office Manager
Supported and administered software systems related to the practice., Provided onboarding training for new hires and delivered technical support., Created documentation and managed invoices for the admin team.
Operations Supervisor
Supervised hiring process for Spanish and Haitian Creole interpreters., Monitored attendance and attrition, delivering performance feedback to improve ratings.
Customer Service Supervisor
Supervised daily operations ensuring quality and compliance with customer expectations., Prepared reports on performance, attendance, and payroll., Delivered coaching and feedback to maintain KPIs.
Spanish Interpreter / Call Coordinator
Served as Spanish interpreter for the Small Business Administration., Coordinated interpreter calls ensuring timely service delivery.
Spanish Interpreter / Supervisor
Supervised over 200 employees (onsite and remote), ensuring service quality., Provided medical Spanish interpretation services., Assisted the general manager with administrative and operational tasks.