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Customer Service & Soft Sales Agent at Concentrix
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Competencies
Skilled in addressing customer needs, resolving issues, and ensuring high satisfaction levels.
Experienced in persuasive communication to promote products and enhance sales outcomes.
Foundational knowledge in troubleshooting and resolving technical issues related to banking and pharmaceutical products.
Currently developing skills in cybersecurity engineering, programming, and security tools like ISO 27001, Metasploit, and Linux.
Education
Languages
Summary
Dedicated professional with experience in customer service, soft sales, and foundational cybersecurity skills. Proven ability to resolve inquiries, manage disputes, and support technical needs. Currently advancing expertise in cybersecurity engineering and programming.
Key Achievements
- Resolved customer inquiries efficiently, enhancing satisfaction and retention
- Successfully managed disputes and clarifications related to banking and pharmaceutical products
- Contributed to team goals through effective communication and problem-solving
Experience
Customer Service / Soft Sales Agent
Addressed and resolved customer inquiries, with a focus on selling pharmaceutical products., Managed disputes and clarifications related to bank accounts, ensuring customer satisfaction.