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Analyst with 5+ years of support and team management experience
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Competencies
Utilized Excel, Power Automate, and Google Environment tools for data processing, analysis, and reporting purposes.
Delivered assistance via phone, email, and chat, resolving issues, escalating cases, and supporting sales and technical teams.
Managed sales teams, developed strategies, and presented results to management and VPs, fostering team high performance.
Supported technicians during hardware installation and assisted in technical escalations and process improvements.
Managed social media profiles and edited multimedia content to support marketing and client engagement.
Education
Languages
Summary
Dedicated professional with over 5 years of experience in data analysis, customer service, and team supervision. Skilled in process improvement, technical support, and strategic reporting to enhance operational results.
Key Achievements
- Led a sales team to become top performers over 6 months, focusing on strategy and results.
- Developed and improved KPI analysis processes at Everise, enhancing reporting efficiency.
- Provided comprehensive support across technical and customer service functions, escalating issues as needed.
Experience
Real Time Analyst
Giving support to workforce creating analysis, Follow up on KPI’s, Improve processes in order to get better results and complete the job faster.
Enhanced Support Team
Providing phone support to technicians in charge of installing hardware to new customers., Escalating cases and resolving issues for other departments.
Sales and Operations Supervisor
Managed a sales team developing the best results, ending as a 6 month top performer team., Creating reports and present sales strategy to management and VPs.
Customer service - Sales
Customer service representative. Email and Chat support