This is my profileContact via CazVidKevin
Customer Service Specialist with diverse banking and administrative experience
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Competencies
Delivered support and solutions to customers in banking and retail settings.
Effectively communicated with clients and internal teams in English and Spanish.
Provided support for various bank products including credit cards and checking/savings accounts.
Managed front desk operations, appointments, and record-keeping in administrative roles.
Resolved customer issues efficiently and provided accurate dispute case resolutions.
Education
Languages
Summary
Experienced in delivering customer service, banking support, and administrative assistance with bilingual capabilities.
Key Achievements
- Transitioned from Customer Service Agent to Disputes Specialist at Concentrix, handling case filings and conflict resolution.
- Provided bilingual customer assistance in English and Spanish across retail banking and credit card support roles.
- Managed front desk operations and administrative tasks at multiple organizations, ensuring smooth daily workflows.
Experience
Customer Service Agent
Delivered exceptional customer service in general retail banking through inbound calls in both English and Spanish., Transitioned to Disputes Specialist role in November 2022, handling dispute case filings, providing accurate resolutions, and communicating results efficiently., Provided support for credit card accounts via direct messaging and phone call assistance, ensuring a seamless customer experience.
Customer Service Agent
Provided customer service support for Capital One Bank USA in the 360 Checking, Savings, and Retail Banking departments., Gained expertise in banking terminology, handling diverse customer interactions, and resolving issues promptly.
Receptionist
Managed front desk operations, including appointment coordination, routing inbound calls efficiently, and providing exceptional customer service., Assisted with administrative tasks such as drafting commercial agreements, processing billing, and maintaining organized records.
Receptionist
Oversaw front desk operations, including schedule management, routing customer inquiries, and maintaining a professional and welcoming environment., Delivered excellent customer service, assisting clients with their needs and ensuring clear communication with internal departments.