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Kevin

Executive Technical Assistant with 5+ years of contact center experience

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Santa Ana, Santa Ana Department, El Salvador
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Competencies

Effective communicationAdvanced

Applied both verbal and written communication skills in customer service and organizational tasks

Organizational skillsAdvanced

Managed planning and organization in event coverage, campaign design, and census participation

Technological proficiencyIntermediate

Utilized digital platforms, video equipment, and basic Adobe and Google applications in various roles

Customer service and supportIntermediate

Provided customer assistance and food handling services while maintaining a proactive attitude

Social media and campaign developmentIntermediate

Created content and designed campaigns for institutional social media platforms during internship

Education

Degree in journalism and audiovisual communication
Catholic University Of El Salvador
Completed 2024
Export Forum “EXPORTA S.V”
National Commission for Micro and Small Enterprises acronym in Spanish (CONAMYPE)
2023
Training for initiation and socialization of the policy on protection against sexual exploitation and abuse.
Salvador del Mundo Foundation. acronym in Spanish (FUSALMO)
2023
Basic education, third cycle and baccalaureate
School Amigos de Israel Santa Ana
Completed 2018

Languages

EnglishIntermediate

Summary

Experienced in administrative support, census participation, social media content creation, and customer service, with strong communication and organizational skills.

Key Achievements

  • Participated actively in the 2024 El Salvador Population and Housing Census at Central Reserve Bank of El Salvador
  • Developed social media content, organized institutional events, and contributed to community fieldwork during internship at FUSALMO
  • Provided bilingual virtual assistance and technical support in contact center environment

Experience

Bilingual Virtual Assistant and occupying the position of Executive Technical Assistant in the area of Contact Center

Golden Gibus
January 2025 - March 2025

Pollster

Central Reserve Bank of El Salvador
May 2024 - June 2024

Active and full participation in the 2024 El Salvador Population and Housing Census

Intern

Salvador del Mundo Foundation. acronym in Spanish (FUSALMO)
August 2023 - January 2024

Elaboration of arts for social networks, photographic coverage in institutional events, photographic record in field work with communities, campaign designs

Customer service and food handling

The Frozen Bar Santa Ana
June 2022 - May 2023

Skills

Effective communicationOrganizational skillsTechnological proficiencyCustomer service and supportSocial media and campaign development
Published on CazVid - Jul 3, 2025
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