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Kevin
Logistics and Customer Support Specialist with 5+ years of diverse industry experience
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Competencies
Coordinated complex logistics operations, managing drivers, documentation, and route optimization to ensure timely deliveries.
Provided client support by managing calls, handling schedules, and resolving issues effectively in customer support roles.
Experienced in using McLeod and other logistics software to assign loads, track shipments, and manage documentation.
Maintained clear communication with drivers, clients, and shippers to facilitate smooth operations and resolve issues in real-time.
Handled complex dispatch and logistics challenges by developing strategic routes and coordinating multiple priorities.
Education
Summary
Experienced in managing logistics operations, customer service, and team coordination across multiple roles. Skilled in route optimization, software management, and client interactions. Adaptable, solution-oriented, and committed to efficient service delivery.
Key Achievements
- Managed and coordinated operations for over 10 drivers simultaneously, ensuring timely deliveries.
- Utilized McLeod software to assign and track loads, improving communication efficiency with shippers and receivers.
- Developed optimized routes for drivers, incorporating fuel stops and balancing multiple priorities to meet delivery deadlines.
Experience
Technical Support
Worked as technical support, Experience with sales, Managing calls effectively and handling schedules, Dispatch coordinator
Retention Agent
Working as a retention agent and managing new orders with new customers, Able to be kind to our clients, and always work together for a solution, Work daily with projects to improve metrics
Dispatch and Logistics
Managed and coordinated operations for over 10 drivers simultaneously, ensuring timely appointments and deliveries., Utilized McLeod software to efficiently assign and track load drop-offs for drivers., Maintained clear communication with shippers and receivers to facilitate smooth logistics...