This is my profileContact via CazVidKevin
Virtual Assistant with 5+ years in administrative and customer support
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Competencies
Handled scheduling, meeting coordination, and email management for executives and clients.
Provided bilingual support via multiple channels, improving customer satisfaction and resolving complex issues.
Automated workflows with tools like Zapier and Trello, streamlining administrative tasks and reducing workload.
Supported technical issues and maintained CRM systems like ServiceNow, Zendesk, and Salesforce with high accuracy.
Developed digital content and managed online communities to boost engagement and loyalty.
Education
Languages
Summary
Dedicated virtual assistant with over 5 years of experience supporting executives, managing customer service, and streamlining administrative workflows. Proven ability to enhance productivity and customer satisfaction through efficient process management and bilingual support.
Key Achievements
- Automated admin processes using Monday, Trello, and Zapier, reducing manual workload by 25%.
- Delivered bilingual customer support, achieving a 40% increase in customer satisfaction and retention.
- Managed calendars, meetings, and communications for C-Level executives, supporting smooth operations.
Experience
Executive Virtual Assistant
Managed calendars, meetings, and executive communications for C-Level leadership., Handled CRM updates, intake processing, and client communication to improve retention., Automated admin processes using Monday, Trello, and Zapier, reducing manual workload by 25%., Created reports, presentations,...
Customer Service and IT Support
Delivered bilingual customer support via phone, chat, and email, achieving Top Performer status and a 40% increase in customer satisfaction and retention., Managed intake processing, data verification, and CRM updates on ServiceNow and Excel, maintaining 98% accuracy in high-volume remote...
Freelance Marketing Assistant
Managed calendars, email, and administrative tasks for multiple clients., Provided customer support through email, social platforms, and messaging systems., Improved response efficiency and client follow-up through personalized communication., Developed content and managed digital communities,...