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Bilingual Customer Service & Sales Agent
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Competencies
Led multiple large-scale projects from initiation to completion, managing teams, schedules, and budgets effectively.
Developed detailed construction plans and schedules, ensuring efficient resource utilization and compliance with safety standards.
Built relationships with clients, vendors, and regulatory agencies to facilitate project progress and address concerns.
Prepared and managed project budgets, tracked expenses, and implemented cost-saving measures to maximize profitability.
Education
Summary
A dedicated professional with over a decade of experience leading construction projects, coordinating diverse teams, and delivering within scope, time, and budget. Skilled in project planning, stakeholder engagement, and resource management.
Key Achievements
- Led the successful completion of a multimillion-dollar commercial project, coordinating cross-functional teams and adhering to deadlines.
- Developed project timelines and budgets, optimizing resource allocation to deliver projects under budget.
- Secured new contracts through effective stakeholder engagement and proposal presentations.
Experience
Customer Service Representative / Roadside Assistance Coordinator
Managed inbound calls and digital requests for roadside assistance, including towing, flat tire changes, jump-starts, and vehicle lockouts, assessing customer needs and dispatching service providers via CRM systems to ensure timely assistance., Provided ETAs, service updates, and guidance while resolving issues, delays, and escalations, maintaining accurate documentation and high customer satisfaction.
Bilingual Customer Service & Sales Agent
Managed high-volume inbound customer service and technical support calls, delivering troubleshooting guidance and ensuring first-call resolution., Scheduled and coordinated technician appointments while documenting cases accurately in CRM systems., Executed cross-selling and upselling strategies, presenting service plans, pricing, and warranty options to maximize revenue.
Back Office Agent / Document Verifier
Reviewed and verified customer documentation in compliance with KYC, AML, and internal security policies, maintaining accurate profiles., Conducted follow-ups via email to resolve pending verification cases and missing documentation., Identified fraud indicators, escalated high-risk cases, and executed account closures when required.
Trainer | Backup Supervisor | Bilingual Customer Service Agent
Trained and coached new hires to improve job performance, service quality, and customer satisfaction., Assisted in supervising team operations, ensuring productivity, adherence to procedures, and operational efficiency., Handled bilingual inbound customer service calls, resolving inquiries, concerns, and complaints professionally., Acted as backup supervisor when needed, providing guidance, support, and real-time issue resolution for team members.