Kevin - Gerente de Operaciones Retail con 10 años en gestión de retail y alianzas

Aplicó gestión de operaciones en tiendas propias y de socios, asegurando la ejecución de políticas y estándares de marca.

Mantuvo la comunicación y coordinación con socios en múltiples países para garantizar la alineación con los estándares de la marca.

Dirigió proyectos de mejora en procesos empresariales y operaciones retail, entregando resultados oportunos y controlados.

Realizó análisis de datos para soporte en operaciones y proyectos, facilitando decisiones informadas.

Desarrolló e implementó programas de capacitación en múltiples regiones, promoviendo la excelencia operacional.

Manage operations within retail own & partner stores reporting to Retail Director APAC based in Hong Kong., Liaison and main communication line of partners regarding retail to ensure brand standards and operational excellence is achieved within the retail partner stores., Working closely with Partners, their teams and across the matrix in + 900 stores across 20 Asian countries to ensure policies, training, procedures, initiatives and brand standards are properly executed in stores.

Overseeing operation within Emerging Markets in O&O stores and work closely with 16 partners across 46 countries to ensure brand standards are met and optimization of resources across the region., Development and implementation of training, retail supply, financials and operations tools across + 46 countries that includes Russia, South East Asia, North and South Africa, Turkey, Balkans, Central and South America while driving operational excellence.

Manage Real Estate within the US Market.

Work as a freelance operations and project manager for multiple small and medium size business looking to improve process efficiency, scale profitability and deliver projects in a timely manner.

Technical support responsible for providing support to Latin-American countries mainly involve with launch of new products (Planning, tracking of progress, performance control) managing quality issues of customers (promoting corrective actions when quality issues occur. Preparing reports and evaluation standards/ check sheets.

Provide customer support and solve complex problems involving broad, in depth product knowledge., Represent Microsoft and find solutions for technical issues identified in Microsoft Products i.e. Windows Phone, Microsoft Surface, Windows, Office and others.