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Logistics Customer Support with 3+ years in supply chain and client service
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Competencies
Managed and optimized logistics workflows, ensuring accurate order fulfillment and timely deliveries across regions.
Served as primary liaison with clients and drivers, resolving issues and maintaining high customer satisfaction standards.
Built strong relationships with stakeholders, facilitating effective communication and collaboration.
Prioritized tasks under tight deadlines, used documentation tools to ensure accuracy and track performance metrics.
Utilized HubSpot, Microsoft Office, Slack, and logistics software to improve operational workflows and reporting.
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Summary
Dedicated customer support professional with over 3 years of experience in logistics coordination, client relationship management, and process improvement. Skilled in leveraging technology and communication to optimize operations and enhance customer satisfaction.
Key Achievements
- Enhanced delivery completion rates by assisting drivers with route optimization and issue resolution
- Improved customer satisfaction scores by swiftly resolving driver and client issues and streamlining order processes
- Collaborated across teams to identify inefficiencies, leading to workflow improvements that increased productivity
Experience
Logistics Customer Support
Assisted drivers with route optimization, order tracking, and issue resolution reducing delivery delays by 30%, Coordinated with restaurants, catering partners, and clients to ensure accurate and timely order fulfillment across multiple regions, Used logistics software and communication tools to...
Customer service representative
Monitored and tracked shipments using logistics and dispatching software, maintaining real-time visibility of deliveries, Leveraged data-driven insights to enhance delivery coordination and reduce operational bottlenecks, Coordinated with drivers, clients, and stakeholders, improving on-time...