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Kevin
Analista de Crédito y Cobranzas con experiencia en gestión financiera y recuperación de activos
Video resume
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Competencies
Evaluación de la solvencia crediticia y gestión de límites para minimizar riesgos financieros.
Ejecución de estrategias efectivas para recuperación de cuentas y mejora del flujo de caja.
Dirección y motivación de equipos de analistas para alcanzar metas de rendimiento y cumplimiento.
Manejo de interacciones con clientes para resolver problemas y mantener relaciones positivas.
Education
Summary
Analista de crédito y cobranzas con más de 8 años de experiencia en gestión de riesgos, recuperación y relaciones con clientes en sectores B2B. Destacado por mejorar procesos y liderar equipos hacia resultados efectivos.
Key Achievements
- Resolví con éxito inquietudes de clientes y escalé problemas críticos en TreviPay, mejorando la satisfacción del cliente.
- Implementé estrategias de cobranza en TE CONNECTIVITY que optimizaron el proceso de recuperación y aumentaron la eficiencia.
- Lideré un equipo de analistas en Thermo Fisher Scientific, garantizando el cumplimiento de KPIs y recuperando cuentas vencidas de manera efectiva.
- Gestioné límites de crédito y cobranzas regionales, contribuyendo a la estabilidad financiera en múltiples sectores y regiones.
Experience
Credit Analyst
Worked with various internal teams to resolve client and customer concerns, escalated issues, and serve as an ambassador for TreviPay, Interact with business customers to resolve outstanding receivable issues & facilitate the execution of collections treatment schedule, to include calls, treatment emails, account suspension, and recovery placement., Managed special projects to assess industry creditworthiness and account quality., Obtain appropriate security and/or other documentation to secure accounts and minimize fraud risk., Successfully implemented an advanced risk assessment model that increased the accuracy of credit scoring by 25%, significantly reducing bad debt and defaults. This strategic enhancement fostered stronger customer relationships and supported a 15% growth in the company's client base within one fiscal year.
Senior Credit Collections Analyst
Assigned credit limits and managed daily collections for specific regions (CALA, BRAZiL and mainly USA region) and various business sectors such as Government and Private B2B entities., Implemented prioritizing approach for business rhythm, achieving key monthly targets/KPI’s., Spearheaded a cross-functional initiative to streamline invoice processing in Governmental web portals, reducing cycle time by 30% and enhancing cash flow. This optimization led to a $4M increase in available working capital, bolstering the company's financial agility in old debt (Bad debt) increasing revenue and decreasing yearly losses., Led the renegotiation of payment terms with our top five clients, which improved average receivable turnover by 20 days and secured an additional $5M in annual cash flow. This critical adjustment supported a major strategic investment, driving significant growth in our emerging markets division., Orchestrated a comprehensive restructuring of the collections process, which reduced overdue accounts by 45% and recovered $8M in outstanding receivables. This turnaround was pivotal in maintaining the company’s liquidity during a critical financial quarter, ensuring operational stability.
Senior Credit & Collections Lead
Led a team of analysts, ensuring compliance with SLAs and KPIs, and reviewed creditworthiness of applicants., Oversaw the management of overdue accounts receivable, ensuring efficient debt recovery and maintaining positive relationships with clients to protect the financial health of the organization., Led a team of 12 analysts in a targeted skill enhancement program that improved team efficiency by 35% and reduced error rates by 50%. This leadership initiative not only optimized departmental performance but also played a crucial role in exceeding our fiscal year collection goals.
AR Dispatch Team Lead
Dispatched cases with accuracy, conducted collections, and managed account/customer follow-ups., Maintained metrics and provided feedback to the AR Manager., Successfully integrated cutting-edge automation tools with our dispatch system, enhancing invoice accuracy by 98% and reducing processing time by 40%. This pivotal advancement enabled faster billing cycles and significantly improved customer satisfaction, contributing to a record-high Net Promoter Score (NPS) for the company.
Skills
Video Transcript
Remote Tech Agents
Hi guys, how are you? My name is Kevin. I've been in the financial and tech industry for around 10 years, a little bit more probably. I'm from Costa Rica and I would like to become part of your company. Please give me a call whenever you have time. Thank you.