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Customer Service & Hospitality Enthusiast with N4-N6 Qualifications
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Competencies
Skilled in delivering professional, multilingual customer support to enhance client satisfaction.
Proficient in professional communication across various South African languages and digital channels.
Knowledgeable in Microsoft Office applications, supporting administrative and operational tasks.
Experienced in housekeeping, laundry, and guest service, ensuring a welcoming environment.
Education
Languages
Summary
Motivated individual with hands-on experience in customer service, housekeeping, and retail operations. Currently pursuing N6 qualification, eager to contribute to dynamic teams.
Key Achievements
- Provided exceptional customer service and maintained a clean, safe environment at family grocery business, enhancing customer satisfaction.
- Handled guest check-ins, check-outs, and laundry services at guest stays, ensuring high standards of hospitality.
- Managed stock updates and expired goods removal, reducing waste and improving inventory accuracy.
- Balanced financial statements weekly and monthly, supporting smooth business operations.
Experience
Customer Service Volunteer
Voluntarily helping in our family grocery business on weekends. Doing customer service while keeping the shop clean and disinfected. Updating stock and removing expired goods from shelves. Keeping the record book for pensioners who buys on credit. Daily dealing with customer service and promoting various products
Housekeeping and Customer Service
Housekeeping. Laundry (washing & ironing). Checking in and checking out guests. Customer service. Balancing of weekly & monthly statements. Cash handling. Handling calls & emails