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Retail & Café Associate
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Competencies
Demonstrated experience with Customer Service.
Demonstrated experience with Delivery Coordination.
Demonstrated experience with Online Order Management.
Demonstrated experience with Issue Resolution.
Demonstrated experience with Order Tracking.
Education
Languages
Summary
Retail & Café Associate open to new opportunities
Experience
Retail & Café Associate
Processed in-store purchases and payments while managing customer transactions.. Prepared and served café beverages while maintaining service quality and an organized workspace.. Monitored product inventory, restocked merchandise, and organized retail displays to keep products available and presentable.. Supported daily operations across both the herbal retail store and café, balancing customer service, beverage preparation, and store upkeep.
Business Operations Manager
Independently manage daily operations for an online beverage business, oversee order management, customer service, inventory, payments & transactions and product preparation.. Receive and manage customer orders through the PedidosYa merchant platform, Instagram, and WhatsApp, monitoring orders from placement through completion.. Resolve customer complaints, order discrepancies, and delivery issues, coordinating with delivery couriers to address problems.. Maintain digital menus and product listings, including updating drink offerings, prices, and promotional deals on the ordering platform.. Manage the business's Instagram presence by creating promotional content, publishing product updates, and supporting seasonal menu launches.. Monitor stock levels, track ingredient and supply needs, and coordinate restocking to maintain product availability.. Prepare beverages to order while managing incoming orders and other operational responsibilities.
Guest Services & Hospitality Volunteer
Welcomed arriving guests and assisted with check-in.. Served food and beverages to guests during their stay.. Assisted guests with requests and questions, helping ensure a welcoming and comfortable experience.