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Kimberly
Gestor de propiedades con 10 años de experiencia en hospitalidad y atención al cliente
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Competencies
Gestión eficiente de operaciones inmobiliarias, mantenimiento y maximización de beneficios.
Proporciona atención personalizada y eficiente en reservas, servicios en línea y caja.
Creación y análisis de informes operacionales y planificación de entrenamiento.
Comunicación efectiva en inglés y español, adaptándose a diferentes canales y perfiles.
Education
Languages
Summary
Profesional con experiencia en gestión inmobiliaria, atención en hospitalidad y soporte administrativo, con habilidades en atención al cliente y análisis de procesos.
Key Achievements
- Supervisó operaciones de gestión inmobiliaria optimizando procesos de mantenimiento y rentabilidad.
- Proporcionó servicios de reservaciones en un resort de casino, atendiendo consultas en diversos canales.
- Desarrolló informes de análisis de progreso y coordinó sesiones de capacitación según requerimientos del cliente.
Experience
PROPERTY MANAGER
Oversaw property management operations with a focus on optimizing maintenance processes and maximizing profitability., Led the supervision of repairs and preventive maintenance to ensure seamless guest experiences and uphold property standards.
RESERVATIONS AGENT
Provide booking and reservation services to customers., These services may include reserving hotel rooms, airline tickets, rental cars, or tourist activities., Work with customers over the phone, in person, or via email and provide excellent customer service.
ADMINISTRATIVE ASSISTANT
Support and development of training personnel., Creation of progress analysis reports at the operational level., Coordination of future training sessions., Direct communication with clients and the creation and evaluation of business training plans according to the client's requirements...
CASHIER
Provide an agile service in the Cashier taking care of the warm and personalized attention to the clients., Manage and process the financial transactions of the HotelCasino, perform cash counts and closing.
CASINO CUSTOMER SERVICE ONLINE
Provide an online customer service in English, using the entertainment services that the company offers so that the customer can have a better experience when betting and solve any problem they have with the system.