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Logistics and Customer Support Specialist with 7+ years of experience
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Competencies
Experienced in managing transportation, warehouse, and moving logistics across multiple projects.
Provided client assistance via phone, chat, and email in hospitality, medical, and technical contexts.
Handled CRM systems for data archiving, follow-ups, and report creation across roles.
Fluent in Russian, English, and Spanish, supporting multilingual communication.
Prepared reports, managed documentation, and performed invoicing and follow-up activities.
Education
Languages
Summary
Dedicated logistics and customer service specialist with over 7 years of experience supporting operations in logistics, hospitality, and technical fields, fluent in Russian, English, and Spanish.
Key Achievements
- Managed nationwide moving logistics and coordination, ensuring seamless operations.
- Supported customer service functions across various roles, including reservations, technical support, and member services.
- Handled administrative functions such as report creation, data archiving, and CRM data management.
Experience
Operations/Moving coordination
reservation control, scheduling, processing the moving jobs, pick up/delivery, invoicing the customers, storage coordination, full driver assistance, moving logistics, phone, chat and email support, work with brokers, administrative functions as reports making, data archiving, follow ups, payment...
Dispatcher/Customer Support
inbound/outbound calls, booking and scheduling services, logistics planning and control, chat and email support, work with claimers, work with technicians on duty, administrative functions as reports making, data archiving, follow ups, payment control, Contract/BOL checking/filing, CRM data, COI
Dispatcher/ Customer Support at Vacation Club
providing special support and service for Members, customers' requests processing, booking assistance, membership support
Excursion operation manager
booking and operation of various excursions, Hot Line calls, VIP reservations, transport logistics, dispatching, private transfers and round trip operation
Customer Service
client service, medical insurance cooperation and assistance, interpretation, document control, invoice payment, guest and patience service
Guest Service
client service, room service control, interpretation, check in-check out VIP assistance, booking services