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lakshita
HR Manager
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Competencies
Demonstrated experience with Talent acquisition.
Demonstrated experience with HR policy design.
Demonstrated experience with Onboarding & offboarding.
Demonstrated experience with Performance management.
Demonstrated experience with Employee engagement.
Education
Languages
Summary
HR Manager open to new opportunities
Experience
HR Manager
Leading end-to-end recruitment and talent acquisition across multiple functions — sourcing, screening, interviewing, and onboarding candidates at pace.. Developed and implemented HR policies, procedures, and engagement initiatives to strengthen workplace culture and improve employee satisfaction scores.. Overseeing employee onboarding, orientation, and offboarding processes, ensuring a seamless experience across the employee lifecycle.. Administering performance management programs, including goal-setting, appraisals, structured feedback, and performance improvement plans.. Coordinating payroll inputs, attendance, leave administration, and employee benefits while maintaining full compliance with labour regulations.. Maintaining employee records and HR documentation with accuracy, confidentiality, and statutory compliance across all active employees.. Generate HR analytics reports on recruitment, attrition, headcount, and performance to support strategic decision-making.
Executive HR
Managed job postings across LinkedIn, Naukri, and social media — created optimised job descriptions and built sourcing pipelines to attract top talent.. Led senior-level hiring across profiles, including Country Manager, Regional Manager, Senior Executive, and Product Manager.. Drove employee engagement initiatives focused on values alignment and team culture.. Coordinated end-to-end recruitment workflows — candidate communication, interview scheduling, offer management, and onboarding.. Planned and managed strategic staffing activities using structured personnel and position management practices.
Quality Assurance Associate
Managed day-to-day compliance and quality checks across collections operations — including lien, settlement, commission payouts, legal notices, and dunning communications.. Conducted underwriting reviews (pre-sanction, post-sanction) and fraud risk management assessments to maintain portfolio quality.. Mentored and coached team members on QA processes and strategies; created monthly newsletters to share updates and best practices.. Identified workflow inefficiencies and implemented fixes that drove measurable improvements in operational productivity.
Customer Support Representative
Resolved customer complaints and technical issues via phone and email, maintaining high satisfaction scores through active listening and prompt follow-through.. Developed and implemented performance improvement strategies to support continuous process improvement across the support team.