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Laura
Profesional en Atención al Cliente con 10 años de experiencia en Banca, Retail y Educación
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Competencies
Aplicación en atención al cliente, enseñanza y corrección de textos para facilitar claridad y entendimiento.
Solución de consultas, incidencias técnicas y conflictos en diversos contextos profesionales.
Desarrollo de estrategias para renovar contratos y fomentar la fidelidad del cliente.
Formación en idiomas, arte y habilidades musicales para audiencias escolares y particulares.
Capacidad para ajustarse a diversos roles, tareas y entornos de trabajo.
Education
Languages
Summary
Profesional con experiencia en atención al cliente, ventas, enseñanza, edición y soporte técnico, con habilidades en comunicación, resolución de problemas y gestión de relaciones.
Key Achievements
- Gestión eficiente de altos volúmenes de consultas en bancos y telecomunicaciones
- Implementación de estrategias para reactivar clientes y ampliar la base en seguros y ventas
- Manejo de tareas diversificadas en soporte técnico, educación, edición y artes
Experience
Customer Service Representative
Managed high volumes of customer inquiries efficiently, ensuring prompt resolution of issues., Provided comprehensive assistance to clients in the credit card sector, addressing account inquiries, transactions, claims, and line of credit details with precision.
Sales Representative and Appointment Setter
Initiated strategies to facilitate client contract renewals in the health insurance sector, focusing on customer retention and acquisition., Successfully reengaged former clients while attracting new ones, contributing to sustained business growth.
Customer Service Representative
Played a crucial role as a customer service agent., My responsibilities included managing orders, tracking shipments, and resolving inquiries efficiently.
Style Editor
As a Spanish native speaker, I specialize in a range of corrections, including spell checking, spell correction, lexical-semantic adjustments, style enhancements, and rewriting to ensure clarity and coherence in written content.
English Tutor
Effectively educate students in reading, writing, speaking, and literary analysis in English., Guide middle school students in refining their English skills through comprehensive lessons covering literacy, writing, grammar, vocabulary, and more.
Bilingual Art Educator
Passionately foster interest and appreciation for art among primary school students., Provide instruction in flute, basic piano, language introduction, and music reading., Organize and lead the production of theatrical works and choreographies.
Technical Support
Proficiently aid clients over the phone with the installation, configuration, troubleshooting and use of connected devices within their home, including computers, smartphones, televisions.
Bilingual Assistant
Successfully oversee daily operations including client reception, registration, and booking flights and hotels., Maintain exceptional customer service standards, adeptly managing a continuous stream of daily calls., Showcase strong sales proficiency by personalized promotion of current offers,...