This is my profileContact via CazVidLaura
Welcome to CazVid!
Contact
Competencies
Demonstrated experience with Postman.
Demonstrated experience with Replit.
Demonstrated experience with Salesforce.
Demonstrated experience with Zendesk.
Demonstrated experience with Bilingual Translation.
Education
Languages
Experience
Customer Experience Advisor | B2B & Technical Support
Diagnose and resolve advanced product-related problems reported by users or developers., Guide users through step-by-step solutions, via email and calls., Reproduce reported issues in test environments to confirm bugs, resolve complex issues and help determine root causes., Provide support to intern agents by coordinating tasks and facilitating their onboarding process, enhancing team productivity., Offer advanced support by managing and resolving complex customer issues escalated from Tier 1 agents.
Bilingual Virtual Marketing & Administrative Assistant
Coordinate meetings, manage calendars, and assemble internal files., Prepare presentation materials and internal reports., Draft professional documents, such as business emails, client proposals, reports, and blog posts., Translate written content (e.g., social media, website text, marketing materials) from Spanish to English and vice versa., Assist in running and monitoring paid ad campaigns (Meta, Google Ads, etc.)., Set up and monitor automated email campaigns, newsletters, and workflows., Outline, Plan, write, and schedule content across platforms like Instagram, Facebook, LinkedIn, and TikTok.
Educator
Develop engaging, age-appropriate lessons tailored to students' needs and interests, using non-traditional materials and methods., Lead games, conversations, role-plays, and hands-on activities to encourage natural language use., Adapting Teaching Strategies by Age Group. Use songs, stories, and play for kids; dynamic discussions and media for teens; and real-life scenarios and professional language for adults., Monitor students’ language development through observation, participation, and informal evaluations rather than standardized tests.