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Laura

Billing & Customer Service Specialist with diverse communication skills

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Bogotá, Bogota D.C., Colombia
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Competencies

Communication SkillsAdvanced

Utilized effective communication strategies in customer interactions and team coordination.

NegotiationIntermediate

Applied negotiation skills to support cross sales and problem resolution.

AdaptabilityAdvanced

Adapted to diverse roles and responsibilities across different companies and industries.

Organizing & Analyzing InformationIntermediate

Handled billing data and customer information to ensure accurate processing and reporting.

Critical ThinkingIntermediate

Applied critical thinking skills to troubleshooting issues and improving processes.

Education

High School
Jonathan Swift School
Completed 2020
Pre-medic Course
Universidad Militar Nueva Granada
Completed 2022
Taller de Apoyo
Educación Futuro Institución Educativa y Agencia de empleo Compensar
Completed 2025
Taller de Competencias Transversales
Educación Futuro Institución Educativa y Agencia de empleo Compensar
Completed 2025

Languages

EnglishLevel

Summary

Experienced in billing and customer service roles with proven ability to manage claims, support cross sales, and adapt to various customer support environments.

Key Achievements

  • Managed claims and billing processes at Pharmbills, ensuring accuracy and efficiency.
  • Developed customer service expertise across multiple companies, supporting cross sales and technical support.
  • Demonstrated adaptability through experience in various customer service and billing roles.

Experience

Billing specialist

Pharmbills
February 2025

creating and managing claims, billing the services, organizing and analyzing information, posting payments

Customer service / interpretative representative

SGF
September 2024 - February 2025

Customer service representative

Ttec
April 2023 - August 2024

cross sales, tech-support

Customer service representative

Onelink / Webhelp
December 2021 - February 2022

Customer service representative

Sitel/ Foundever
August 2021 - November 2021

cross sales

Customer service representative

Teleperformance
March 2021 - August 2021

cross sales

Skills

Communication SkillsNegotiationAdaptabilityOrganizing & Analyzing InformationCritical Thinking
Published on CazVid - Jul 3, 2025
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