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Competencies
Demonstrated experience with Customer Service.
Demonstrated experience with Problem Solving.
Demonstrated experience with Operations Management.
Demonstrated experience with Inventory Management.
Demonstrated experience with Social Media Strategy.
Education
Languages
Experience
CAP Associate
Delivered exceptional customer service both remotely via phone/email inquiries and onsite whilst assisting customers directly on the sales floor., Promoted an inclusive workplace culture that fostered collaboration, respect, and commitment to shared goals., Assisted in streamlining warehouse operations through effective organization and prioritization of tasks., Optimized efficiency during peak hours by effectively managing time-sensitive tasks while maintaining attention to detail., Demonstrated adaptability by assuming varied roles within the CAP team depending on daily workload requirements., Participated in team meetings to discuss operational improvements and share best practices among colleagues.
Logistics Coordinator
Management and processing of documentation for drivers and trucks abroad, Tracked orders and notified customers of status or potential delays., Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
Logistics Coordinator
Management and processing of documentation for drivers and trucks abroad, Tracked orders and notified customers of status or potential delays., Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
Online Support
Monitoring and support to homes via online and telephone, Adapted facilitation techniques for virtual meetings when necessary, providing seamless online support group experiences for members in remote locations or during periods of social distancing., Improved company reputation by consistently delivering exceptional online support to customers.
Community Manager
In charge of managing the social networks of the candidate for Deputy of Magdalena, Managed social media channels effectively for improved brand visibility and increased audience interaction., Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.
Waitress y Bartender
Customer Service, Maintained clean and welcoming dining environment, ensuring a positive guest experience., Kept server areas clean and stocked to increase efficiency while working tables., Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts., Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Assistant
Organize and file the various cases presented in the courts of the city of Santa Marta.
Receptionist and translator
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance., Responded to inquiries from callers seeking information.
Waitress
Customer service, Kept server areas clean and stocked to increase efficiency while working tables., Maintained clean and welcoming dining environment, ensuring a positive guest experience.