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Laura
Management Assistant
Contact
Competencies
Experiencia demostrada en Client Communications.
Experiencia demostrada en Appointment Scheduling.
Experiencia demostrada en Relationship Management.
Experiencia demostrada en Follow-up Processes.
Experiencia demostrada en Outbound Calls.
Education
Languages
Summary
Management Assistant buscando nuevas oportunidades
Experience
Virtual Assistant / Client Relations Manager
Manage client communications and appointment scheduling.. Coordinate meetings, documentation, and executive support activities.. Maintain strong client relationships and follow-up processes.. Support operational efficiency through proactive communication.
Scheduler / Patient Coordinator
Conduct approximately 150 outbound calls daily.. Generate an average of 1–2 qualified appointments per day.. Manage scheduling, confirmations, and patient communications.. Maintain accurate records and support patient retention efforts.
Document Verifier
Verified sensitive documentation for compliance and accuracy.. Processed high-volume verification requests while maintaining confidentiality.. Ensured adherence to quality standards and company procedures.
Bilingual Recruitment & Onboarding Specialist
Reviewed candidate documentation and onboarding requirements.. Prepared and coordinated employment agreements and contract signatures.. Maintained ATS records and onboarding documentation.. Supported hiring operations and compliance processes.
Call Center Representative
Resolved customer inquiries related to billing, services, and account information.. Delivered exceptional customer service and issue resolution.. Supported quality initiatives and performance standards.
Customer Support Representative (Chat)
Provided real-time chat support and issue resolution.. Followed up on technical concerns until successful resolution.. Maintained customer satisfaction through professional communication.
Call Center Supervisor
Supervised daily operations and team performance.. Provided coaching, feedback, and performance monitoring.. Prepared operational reports and supported strategic objectives.