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Laura

Sales Representative with bilingual skills and customer engagement expertise

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Bogotá, Bogota D.C., Colombia
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Competencies

Customer ServiceExpert

Managed customer interactions to ensure satisfaction and address concerns.

Bilingual CommunicationAdvanced

Provided services and support effectively in English and Spanish across campaigns.

Sales and Product RecommendationsIntermediate

Engaged with customers to identify needs and recommend suitable products.

Call HandlingAdvanced

Responded to a high volume of calls, maintaining professionalism and efficiency.

Education

Flight attendant
Aeroandes
Completed June 2019
English academy
American school way

Languages

EnglishB2+
Spanish

Summary

Experienced bilingual sales representative with a strong background in customer service, product recommendation, and call management within retail and telecommunications sectors.

Key Achievements

  • Handled high volume of customer calls in both English and Spanish at Asurion
  • Provided tailored product recommendations to customers at Macy's based on individual needs
  • Participated in bilingual campaigns, enhancing communication effectiveness

Experience

sales representative

Asurion
March 2023 - Feb 2024

Answered a high volume of phone calls, Sales in English and Spanish

sales representative

Concentrix ,Macys
May 2021 - March 2023

interact with customers providing them with a good opportunity to get the best product according on their own needs, helping the customers with all kinds of concerns about their products, Bilingual campaign

Skills

Customer ServiceBilingual CommunicationSales and Product RecommendationsCall Handling
Published on CazVid - Jul 3, 2025
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